INTRODUCTION
The Trial Store is committed to ensuring your satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions under which you can return products and receive refunds. By making a purchase with us, you agree to these terms.
RETURN POLICY
Eligibility: Products can be returned within 10 days of delivery.
Condition: Products must be returned in their original condition with all packaging and tags intact. Products must be only returned with a genuine reason of defect in the fabric or print.
Reverse Shipment Charge:
- No Charge: If the return is due to a damaged product. We provide a Free return for the product in case of any fabric damage or print damage. if any shipment is not delivered to you, we will have an investigation and refund the amount.
Procedure:
- Initiate a Return: Contact our customer support via email at support@thetrialstore.in or phone at +91(88003-22785) within 10 days of receiving the product.
- Verification: Our team will verify the return request and provide further instructions.
- Dispatch: Once verified, the customer will create the package and send the parcel through the nearest Indian Speed Post.
- Inspection: Upon receiving the returned product, it will be inspected for damage and to ensure it is in the same condition as delivered.
- Approval: If the return is approved, the refund process will be initiated.
NOTE: SIZE ABOVE 2XL ARE NOT RETURNABLE AND REFUNDABLE
REFUND POLICY
Eligibility: Refunds are applicable for returned products that meet the return criteria.
Procedure:
- Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1 business day, minus the Rs 100 reverse shipment charge.
- Partial Refunds: Only partial refunds will be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
NOTE: HOODIES ARE NON RETURNABLE ITEM
NOTE: SIZE ABOVE 2XL ARE NOT RETURNABLE AND REFUNDABLE
EXCHANGE POLICY
Eligibility: Exchanges are available for products that are the wrong size.
Products can be exchanged within 10 days of delivery ; However, we do provide a return for the product in case of any fabric damage or print damage. if any shipment is not delivered to you, we will have an investigation and refund the amount.
The customers should raise the issue and contact us within 1-2 days (or within reasonable time) .
Once the exchange is approved the respective team will initiate the exchange process and will explain the process on call
The Customer must inform the The Trial Store Team through whatsapp on 8800322785 After they dispatch the products.
Once we give instructions regarding the exchange, the exchange item must be shipped within 3-5 business days of delivery in order to get a full product replacement.
Procedure:
- Initiate an Exchange: Contact our customer support within 10 days of receiving the product.
- Verification: Our team will verify the exchange request and provide further instructions.
- Return Original Product: Our third-party logistics provider will pick up the original product from your home.
- Ship New Product: Once the original product is received and inspected, we will ship the new product.
Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Gift cards
- Sale items (if applicable)
CUSTOMER SUPPORT
If you have any questions or need assistance regarding your return or refund, please contact our customer support team:
Email: support@thetrialstore.in
Phone: (+91) 88003-22785
CHANGES TO THIS POLICY
The Trial Store reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page. Your continued use of our services after any changes constitutes your acceptance of the new policy.
Thank you for shopping with The Trial Store. We value your business and strive to provide the best shopping experience possible.
